Understanding family business is knowing your family.
“Families are about emotions and caring, and businesses are about profit and performance, not a likely partnership.”
Family and Business Learning is a new educational approach for family businesses, entrepreneurs and the professionals who support them. Launched in 2018 by Professor Randel S. Carlock and Keng-Fun Loh, the goal is to broaden the reach of new learning platforms with tools that accelerate learning and build learning communities based on each family or business’s unique situation, rather than best practices and theories developed by business schools and consultants. The learning focuses on social tasks of leadership, talent development and human relationships rather than the technical and business tasks.
Dr Randel S. Carlock
Professor Randel Carlock is a business professor, coach, family therapist, entrepreneur, and former CEO and Chairman of a NASDAQ listed company, Randel’s passion for teaching and real-world experience as an entrepreneur helped him enter the new field of family business. He was founding director of 2 award-winning family business centers: one in the U.S. as the first Opus Professor of Family Enterprise at the University of St. Thomas in Minnesota and later, the Wendel International Centre for Family Enterprise as the first Berghmans Lhoist Chaired Professor in Entrepreneurial Leadership at INSEAD. He has now researched and taught about entrepreneurship, family business, and coaching at INSEAD’s campuses in Asia (Singapore), Europe (France), and the Middle East (Abu Dhabi)—and now its facility in the United States (San Francisco)—for 20 years.
The main theme in Randel’s work is the power of learning and personal development in creating deeper meaning in our lives. He believes that we learn 3 ways when we teach: First, from the class we learn how to motivate others. Second, we learn about what we are teaching. And last, we learn about ourselves. It’s only when we learn new skills, and more importantly, about ourselves and what we value, that our trajectory towards leadership and making a difference climbs exponentially.
He holds Masters, MBA and PhD degrees and has done postgraduate training in family and marriage therapy at the Institute of Psychiatry, King’s College and psychodynamic counseling at Birkbeck College, both in London. He also completed the Art and Practice of Leadership Development at Harvard University’s Kennedy School and Strategic Family Therapy Training at the Mental Research Institute in Palo Alto.
He is most proud of his books, written with outstanding colleagues: When Family Businesses are Best and Strategic Planning for the Family Business with John L. Ward, and Family Business on the Couch: A Psychological Perspective with Manfred Kets de Vries. These books have been translated into several languages including Arabic, Chinese, Hebrew, Japanese, Portuguese and Spanish. A Family Business on the Moon, co-authored with Keng-Fun Loh, represents a completely new style of learning and an exciting departure from his previous academic publications.
Randel now lives in Singapore. When he’s not teaching, he tries to connect with his three adult daughters, who live and work in New York, Minneapolis and Muscat, Oman (respectively), at their family cottage in California.
Keng-Fun Loh has over 25 years of experience building teams and relationships with wealthy and business families in Asia, Europe, and the U.S.. With close to 20 years at Citi, she is a veteran in communicating complex concepts to a broad spectrum of clients through her senior roles as market head, head of customer experience, and marketing director for their offshore banking business. A certified trainer, Keng-Fun was involved in the design and delivery of leadership, sales, and customer service training programs to develop high-performing teams to acquire and keep highly satisfied clients.
From Citi, she left to join Credit Suisse as head of marketing for Asia Pacific. It was here that she met Professor Carlock at its family business program, which brought together members of business families across generations to learn about planning, communication, and succession. She brought the first International Young Investors program to Asia for the next generation of business families. She later became a Senior Advisor at Standard Chartered Bank to support its new wealth management transformation strategy.
Keng-Fun has been harnessing her skills to employ new ways of creating awareness of and providing access to impactful family business education. Besides advising business families and companies in Asia, Europe, the U.S., and the Middle East on communication and planning, she also supports Professor Carlock in his work at INSEAD. She was the program director for the Financial Times' first Family Business Forum. She researches and contributes articles about family business to publications that include Singapore’s Business Times and the South China Morning Post in Hong Kong. A Family Business on the Moon is her first book.
She holds the Family Firm Institute (FFI) Certificate in Family Business Advising and is a member of the FFI Asian Circle study group. Keng-Fun has a master's degree in finance and investments from the University of Hull and a bachelor’s degree in business administration from Simon Fraser University.
She is an accomplished street photographer whose works are commissioned and widely published. The last 10 years as a street photographer on the side has trained her visualisation skills which lend to the art direction of this fieldbook. Born and currently based in Singapore, Keng-Fun was educated in English and Mandarin, and speaks Cantonese at home. When she's not working, you can usually find her with her three pugs and sometimes with her camera photographing life.